OpenCart Commercial Support

Dedicated Support Features

Help package or dedicated monthly support

Series of issues that need fixes or dedicated monthly support, we’ve got it.

Configuration Questions

Get professional help in configuring and setting up your OpenCart store, modules, shipping, payment providers, languages and more.

OpenCart Installation + Configuration

Our experts can help you install and set up the latest OpenCart version, module updates and theme updates. *

Bug fixes and troubleshooting

Module not working properly? Let us help you fix your problem.

Trusted Certified Experts

Get dedicated support from the same team who helped build OpenCart.

Guaranteed response time

We believe time is important, so we handle all questions replies within 48 hours.

What Clients Think of the Dedicated Support

The Desi team is very happy and thankful for all the hard work you pulled off in such a short notice. With the dedicated support, we feel like our online boutique is in good hands.

Ina Backer

Chrief Designer of DESI Boutique

Hundreds of businesses trust OpenCart’s dedicated tech support

Pricing

One-time Fix

One-time technical help starting from

starting price

One-time flat payment
30 day bug free guarantee *
Up to 48 hours guaranteed response time
Highest coding standards
Report on the work done

Get a free quote * if the same issue comes within 30 days we will fix it for free of charge

Monthly

Dedicated technical team at your help

site/month

Expert Installations Support
Bug fixes and issue profiling
Modules consultation
30 day bug free guarantee *
Up to 48 hours guaranteed response time
All questions handled via a ticket support system
Highest coding standards
Report on the work done

Frequently Asked Questions

Why should I use the Premium Support?

The Premium Support is for everyone who wants to get professional worry-free technical support for their website. This is a brand new service that we are still working on improving so if you have any suggestions please drop us a line at dedicatedsupport@opencart.com

How does the support work?

All support is handled via our ticket support system available at http://www.opencart.com/index.php?route=support/contact

How are bugs fixed?

All troubleshooting and issues are fixed using OpenCart’s coding standards, which means that we will not modify your core, thus keeping everything crisp and clean.

How do I provide access to my site?

In order to fix your issues we will need your web store admin + FTP credentials. Once we finish up the work you can change your credentials.

What versions of OpenCart are supported?

We support all publicly available versions of OpenCart. We do not provide support for OpenCart versions older than 1.5.4.

What is my commitment with the Premium Plan?

You have a minimum commitment of 3 months, which we charge at once upon signing up. After this you will be charged for another quarter (3 months). This is a no contract service so you can pretty much cancel it any time you want but before the next payment date is due.

Are there any limitations to the Premium Support?

The Premium Support comes with an acceptable use of a maximum of 5 extension installations and 3 bug fixes per month.

How does the Get a Quote work?

If you are having an issue you need help with you can fill in the form and get a quote. We would need you to provide as much info as possible about the issue you are having. Right after this a member from our team will get in touch with you with an estimate.

What exactly do you mean by up to 48 hours?

The up to 48 hours guaranteed reply time means that our team will get back to any reported issue in up to 48 hours except (weekends and national holidays). Please mind that debugging an issue might sometimes take more than 48 hours in which case you will be notified.

How do you report finished work?

After we finish up the work we will send you a report with the files that we changed.

What isn’t covered by the support?

The plan is limited to providing bug and issue support. We will not cover custom development and custom design. If are interested in custom design and custom development we would recommend the OpenCart Partners http://www.opencart.com/index.php?route=partner/partner.

Dedicated technical support for your project

Get the help you need with OpenCart Commercial Support